Shipping policy.

Where we ship

We ship across the United Kingdom as standard. International orders may be arranged on request — contact us before ordering with your delivery address and we will confirm availability, carrier and cost.

Dispatch times

Orders placed before 2pm on a working day are typically dispatched the same day. Orders placed after 2pm, at weekends or on UK public holidays are dispatched on the next working day.

Delivery times and costs

• UK standard tracked: 2–3 working days from dispatch.
• Delivery costs are calculated at checkout based on destination and weight.
• Free UK delivery may apply above a threshold shown at checkout when active.

Delivery windows are estimates provided by our carriers. Occasional delays can occur during peak periods, adverse weather or carrier disruption.

Tracking

Every parcel is sent with tracking. You will receive an email with your tracking number when your order is dispatched. You can also track an order at any time from the Track page.

Packaging

Bottles are wrapped and boxed to protect the seal and glass in transit. Discreet outer packaging is used — no branding on the outer box.

Delivery addresses

Please double-check the delivery address at checkout. We are unable to change the address once an order has been dispatched. Parcels returned to us as undeliverable will be refunded less the original outbound postage.

Lost or delayed parcels

If your parcel has not arrived within 7 working days of dispatch, email us at Ramolgroupltd@gmail.com with your order number and we will open an investigation with the carrier. We will not consider a parcel lost until the carrier confirms it.

Duties and taxes

UK orders include VAT where applicable. For any agreed international shipment, import duties and taxes are the responsibility of the recipient.