Section · Legal
Privacy policy.
Last updated: 7 July 2026
This policy explains how Scents Bureau ("we", "us") handles personal data of visitors and customers. It is maintained by Scents Bureau and applies to purchases made through scentsbureau.com and our other listed channels.
Who we are
Scents Bureau is an independent UK retailer of niche and designer fragrance. You can reach us at Ramolgroupltd@gmail.com or on 07492 908089.
Information we collect
- Contact and delivery details you provide at checkout (name, email, phone, address).
- Order and payment information required to fulfil and refund purchases.
- Account details if you create an account (email and authentication data).
- Messages you send us via the Concierge chat, contact form, email or phone.
- Basic technical data (device, browser, IP) needed to serve and secure the site.
How we use your information
- To take, fulfil, ship, track and refund your orders.
- To send transactional emails such as order confirmations and dispatch notices.
- To answer questions and provide customer support.
- To detect fraud, prevent abuse and comply with our legal obligations.
- To improve the site and our range of fragrance.
We do not sell your personal data. We do not send marketing emails without your consent.
Who we share it with
We share personal data only with service providers that help us run the shop — payments, shipping, email delivery, hosting and customer support tools. Each provider processes data on our behalf under a written agreement and only as needed for the service they provide.
How long we keep it
We keep order and accounting records for as long as required by UK tax and consumer protection law (typically six years). Account data is kept while your account is active. You can ask us to close your account at any time.
Your rights
Under UK data protection law you can request a copy of the personal data we hold about you, ask us to correct or delete it, or object to certain processing. Contact us at the address above and we will respond within one month. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
Cookies
We use a small number of cookies and similar technologies that are essential for the site to work — for example to keep you signed in and to remember the contents of your cart. We do not use advertising cookies.
Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a revised "last updated" date.