Returns & refunds.

Our promise

If a sealed bottle is not right for you, return it within 14 days of delivery for a full refund of the item price. This sits alongside your statutory rights as a UK consumer.

What we accept

• Bottles that are unopened, unused and in their original sealed packaging.
• All original items included with the order (box, cellophane, cap).

What we cannot accept

• Opened or used fragrance — for hygiene reasons, unless the item is faulty.
• Items returned more than 14 days after delivery.
• Gift sets or bundles with any component opened or missing.

Faulty or damaged items

If your order arrives damaged, leaking or faulty, email us at Ramolgroupltd@gmail.com within 48 hours of delivery with your order number and photographs. We will arrange a replacement or a full refund including delivery costs.

How to return an item

1. Email Ramolgroupltd@gmail.com with your order number and reason for return.
2. We will confirm the return address and reference number by reply.
3. Send the bottle back in its original packaging using a tracked service.
4. Once received and inspected we will process your refund.

Return postage is paid by the customer unless the item is faulty or was sent in error. We recommend a tracked service — we cannot refund items that are lost in transit back to us.

Refunds

Refunds are issued to the original payment method within 5–7 working days of us receiving and inspecting the return. You will receive an email confirmation when the refund is processed. Card issuers can take a further few days to show the credit on your statement.

Order cancellations

You can cancel an order for any reason within 14 days of receiving it under the UK Consumer Contracts Regulations, provided the goods are unopened and returned in a saleable condition.